Refund and Cancellation Policy

This policy describes the conditions for canceling reservations and issuing refunds for Napoli Bag Srl services.

Cancellation of the Reservation by the Customer

• Early Cancellation (Within 24 Hours of Service Start Time): You may cancel your reservation and receive a full refund. Requests must be sent by email to amministrazionenapolibag@gmail.com.

• Late Cancellation (Less than 24 Hours from the Service Start Time) or No-Show: In case of late cancellation or failure to arrive at the agreed time, Napoli Bag Srl does not guarantee a refund of the fee paid.

Cancellation by Napoli Bag Srl

• In the unlikely event that Napoli Bag Srl is forced to cancel the booking for operational reasons (for example, unexpected office closure), the customer will receive a full refund of the amount paid and will be notified immediately by email and telephone.

Refund Process

• All approved refunds will be processed within 10 business days and will be credited to the same payment method used for the purchase.